Shipping & Returns

 RETURNS POLICY

Returns will only be accepted if the condition or state of the item has been incorrectly described. Customers must notify My Shopping Fairy of any items received that are not as described within two days of receipt.

 

SHIPPING POLICY

For Local (Qatar based) customers, there will be a delivery fee which will be added on the invoice.

For International customers: 

We will send your items as soon as we have received and processed your payment. Standard postal shipping is our default option. However, should you wish to have your items sooner, you can select express shipping through EMS, DHL, or FEDEX. Please keep in mind that the rate may differ depending on the courier.

* Returned shipping due to customers unavailability upon delivery will be shipped back on customer’s expense.

 

CANCELLATION/REFUND POLICY

At My Shopping Fairy, we strive to provide the best possible shopping experience to our customers. To ensure that the customers get the best value for their money, all sales are considered final and no refunds are provided. However, if there are any issues with the purchase, customers can contact our team directly. We are always available to provide answers to their queries and resolve any issues they might have. We believe in offering the highest quality customer service and satisfaction.

 

CONSIGNMENT TERMS & CONDITIONS:

Please refer to the step by step guide on HOW TO CONSIGN your LUXURY items?

SUBMIT- Submit photos, other information like: brand, style, condition and inclusion.

QUOTE- If our team have agreed to take it, expect a consignment (buy out) quote within 1-2 days.

SEND IN- Send your items on our specified address and Consignment agreement must be signed.

AUTHENTICITY CHECK- All items accepted for consignment will go through an authenticity check thru ENTRUPY authentication.

SOLD- Once item is sold, you will be notified immediately. Funds will be transferred within 2-5 days. Pay out can be thru bank transfer or use as store credit.

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We deduct a 10% commission on every item consigned.

All items are authenticated thru ENTRUPY with no additional cost, however items must stay with MSF for a period of 2 months. Otherwise, in the event the consignor decide to pull out early, they will be charge an EARLY PULL OUT FEE of QAR 200.

We store all items with utmost care and in a safe and secured place. In the event that item consigned has been damaged, MSF will be liable and will compensate base on the severity of the damage.

By agreeing to consign your items, you declare that the items are your personal property in good condition and free of any liens or encumbrances. You agree to indemnify and hold harmless the consignee from any related liabilities or claims. Finally, you certify that any item you consign is not stolen or illegally obtained.